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Frequently asked questions
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①
Featured
How accurate is the ActivForce device?
How do I set up and begin using my ActivForce device?
What is the ActivForce system?
Where can I download the ActivForce app?
Which apps and devices are compatible with ActivForce?
②
Product Overview
How does ActivForce compare to traditional strength testing tools?
Is the ActivForce device waterproof?
Is the ActivForce system suitable for professional sports training?
What is included in the ActivForce kit?
What is the FDA status of ActivForce?
What languages does the ActivForce app support?
③
ActivForce Advanced
Why is there a paid plan?
ActivForce has always been free to use, and that hasn't changed. The Advanced plan supports the development of new workflow tools for professionals who need them, without affecting the Core experience for everyone else. It's how we continue growing the product sustainably while keeping the foundation accessible.
Do I need ActivForce Advanced to keep using ActivForce?
No. Everything you currently use remains fully available at no cost. Your device, your test reports, and your Core testing workflow are completely unaffected. Advanced is optional and designed for professionals who want additional structure around their testing sessions.
What's the difference between Core and Advanced?
Core is the full ActivForce testing experience: strength and ROM testing, left-right comparison, detailed reporting, real-time data sync, and offline testing. Everything you need to run accurate, objective assessments.
Advanced adds three workflow tools on top of Core:
- Test Sequences - Save time by standardizing your assessment flow so every test produces comparable data. Set up once, use every session.
- Assessment Library - Verify positioning or technique mid-test. Protocols and references, right where you need them.
- Test History - Every session on record. Walk into reassessments with full context, filterable by subject and session name.
Core remains fully available whether or not you use Advanced.
Will my existing data be locked or restricted?
No. Your test reports, results, and Core workflow are always accessible regardless of plan changes. Nothing you had before Advanced will ever be restricted. Advanced features like Test Sequences, Assessment Library, and Test History are available while your Advanced plan is active.
How much does ActivForce Advanced cost?
ActivForce Advanced is $20 per month. Annual billing is not currently available. A free trial is included with every new activation. We accept all major credit and debit cards, Apple Pay, and Google Pay.
You can view pricing details and activate Advanced from the App & Dashboard page or in the Plan section of your dashboard.
Is there a way to try Advanced before committing?
Yes. If you activate Advanced before May 1, 2026, you'll receive a 60-day free trial instead of the standard 30 days. You can cancel at any time during the trial. After May 1, the standard 30-day free trial applies to all new activations.
Is ActivForce Advanced mandatory?
No. Advanced is entirely optional. Core includes everything you need for professional-grade strength and ROM testing, and will continue to be developed and improved. If the additional workflow tools don't fit how you work, nothing changes for you.
How does the free trial work?
When you activate Advanced, your trial begins immediately with full access to all three features: Test Sequences, Assessment Library, and Test History.
During the launch period before May 1, 2026, all trials are 60 days. After that, the standard trial is 30 days. If you decide Advanced isn't for you, cancel before your trial ends and you won't be charged.
At the end of your trial, you can choose to continue with Advanced or return to Core. Your Core workflow, test data, and reports are unaffected either way. Access to Advanced features ends when the trial ends.
Will the Core plan still be actively developed?
Yes. Core has its own development roadmap and will continue to receive updates and improvements. The Advanced plan adds new workflow capabilities on top of Core. It doesn't freeze or slow down the Core experience. We're committed to improving ActivForce for all users, regardless of plan.
What if my team or organization can't add a paid plan?
Core remains fully available at no cost, and nothing about the Core experience is changing. If you have questions about team pricing or volume arrangements, reach out to our support team and we'll be happy to help.
Can I cancel ActivForce Advanced?
Yes. Cancel anytime - no lock-in, no fees. Your Advanced features stay active until the end of your billing period. After that, your account returns to Core. Your test reports and Core data are unaffected. Advanced features are no longer accessible.
You can manage your plan from the Manage Billing section of your dashboard.
④
Device Setup & Maintenance
Can I use ActivForce with multiple devices or accounts?
How can I connect and begin using my ActivForce device?
How do I calibrate/tare the ActivForce device?
How do I change the battery, and how long does it last?
How do I swap out the various attachments?
⑤
Measurement & Testing
Can I create custom protocols?
Each test series performed with ActivForce can be customized and you may set certain default settings for strength tests. With ActivForce Advanced, you can also save and reuse complete assessment flows using Test Sequences. Set up a protocol once and run it in one tap for every session.
Does the ActivForce app include any standard testing protocols?
Standard protocols aren't included in the Core app. With ActivForce Advanced, the Assessment Library provides protocols and positioning references directly in the app, accessible mid-test without leaving your workflow. These are available as part of the Advanced plan.
Can I re-do a single measurement within a test series?
How accurate are the measurements?
How do I measure joint range of motion (ROM)?
How do I measure joints or perform strength tests with the ActivForce device?
How do I view a client’s force-to-weight ratio?
How should I stabilize the device/patient to reduce tester bias?
What is the difference between “make” vs “break” tests, and when should I use each?
What is the sample rate for ActivForce strength tests?
What units are supported, can I switch them?
⑥
Managing Data & App Features
Can I sync ActivForce data with third-party health apps?
How do I generate a progress report?
How do I register and manage my ActivForce account?
How do I save and access patient data?
How do I update the ActivForce app to the latest version?
⑦
Orders & Shipping
Can I request replacement parts for my ActivForce Kit?
Do you offer international shipping?
What is the return and exchange policy?
What shipping options are available and what are the costs?
Where is my order?
⑧
Partnerships & Promotions
Do you offer academic pricing?
Do you offer any promotional prices for volume orders?
Do you partner with rehab clinics or research institutions?
How can I apply for an ActivForce research collaboration?
How do I become a distributor?
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